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Web Help Desk Software for Mac OS X

Web Help Desk Software for Mac OS X screenshot

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Average Rating:
147 Mb
Total: 2,545 | Last week: 52
Shareware | 0.01 USD to Buy
Last Update:
14 Apr 2011
Release Date:
17 Nov 2010

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Web Help Desk Software for Mac OS X Description & Reviews

no screenshot

Web based help desk software for Mac. Powerful customer service desk software

Publisher's description:

The Web Help Desk software for Mac OS X offers an industry leading web-based help desk software feature set that allows you to dynamically assign, track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive web-based interface and 2-way email integration.

Key Help Desk Software Features:

- 100% Web-based Help Desk Software Solution
- Customer Service Web Portal
- Incident & Problem Management
- Email-to-Ticket Conversion
- Asset Life Cycle Management
- Change Management (Approval Workflow)
- Two-Way E-Mail Correspondence
- Service Level Agreement (SLA) Alerts
- Knowledge-base Management
- LDAP / Active Directory Synchronization
- Customer Satisfaction Survey Management
- Reporting Included
- Server Licensed or ASP Hosted Options

Help Desk Software Integration:

- iPhone App - search: Web Help Desk Mobile
- LDAP (Lightweight Directory)
- Microsoft Active Directory
- Windows Remote Desktop Connection
- Apple Remote Desktop
- Absolute Manage
- JAMF Casper Suite
- OS X "Screen Sharing" App
- Email-to-Ticket Conversion

The Web Help Desk Software: All of the features, none of the hassles.

Download a free help desk software trial, visit our online demo, or schedule a guide tour of the entire Web Help Desk software solution.

Program Release Status:
Major Update
Program Install Support:
Install and Uninstall
System Requirements:
Mac OS X 10.4 or higher
OS Support:
Mac PPC, Mac OS X, Mac OS X 10.4, Mac OS X 10.5

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Web Help Desk Software for Mac OS X Keywords

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